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Guarantees

By purchasing our products, you have opted for high-quality and innovative sanitary solutions.

All produced components are component parts of an assortment which was tested many times. During the process, important is attached to using high-quality materials such as stainless steel, aluminium, galvanised steel and special plastics. Since we are convinced of the quality of our products, we grant our customers various guarantees in addition to the statutory warranty:


30-year quality guarantee for the tub mounting technique

We underline the continuously high quality claim with a 30-year guarantee for almost all products in the area of the tub mounting technique. The guarantee covers possible defects which are due to manufacturing or design faults. You will hardly detect such defects with MEPA, but should this ever be the case, installers will be on the safe side with our extended guarantee.

* according the MEPA guarantee terms (PDF)

10-year installer guarantee for cisterns

The new generation of cisterns meets high demands regarding sound insulation, excels by a fail-safe, durable discharge valve technology and has a high-quality and easy-to-fit equipment. And this is why MEPA grants a 10-year installer guarantee for Sanicontrol A31 and B31 cisterns when the cistern was installed by an expert technician.

* according the MEPA guarantee terms (PDF)

10-year spare parts supply

We guarantee spare parts supply of concealed cisterns, taps and electronic controls of the Sanicontrol brand for ten years. But in case of product improvements or changes, we reserve the right to replace and supply spare parts by new, improved components.

MEPA factory customer service

The MEPA factory customer service actively supports all installers Germany-wide. It provides support in all technical matters which occur when using MEPA products. Using our own, specially trained technical staff, we ensure steady, fast and satisfactory support on site.

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